Refund policy

Refund & Return Policy

We pour and pack every order by hand, one small batch at a time. Because of that, we want you to feel taken care of from the moment your box lands on your porch.

If something isn’t quite right, we’re here to help.

How long do I have to start a return?

We have a 7-day return window, which means you have 7 days from the day your order is delivered to request a return.

To start a return, email us at: sales@millercandleco.com within 7 days of delivery.

 with:

  • Your order number

  • The item(s) you’d like to return

  • A brief note about what went wrong or what you’d like to change

Once your return is approved, we’ll send you a return shipping label and simple packing instructions.
Please note: Packages sent back without first contacting us won’t be accepted.

What can be returned?

To keep everyone safe and to make sure we can rehome your items, returns must be:

  • In the same condition you received them

  • Unburned / unused

  • In their original packaging

  • Accompanied by proof of purchase (order confirmation or receipt)

Candles & Home Fragrance

Most candles and home fragrance items can be returned if they are:

  • Unburned / unused

  • In original packaging

Personal Fragrances (perfume, cologne, lotions, beard oils)

Because these live so close to your skin, we have to be extra careful:

  • Personal fragrances can only be returned or exchanged if they are new, unused, and unopened

  • Packaging, labels, seals, and shrink wrap must be intact

Once opened, these products are not eligible for return or exchange for safety and hygiene reasons.

Returns for damaged, defective, or wrong items (Refunds)

If your order arrives damaged, defective, or we accidentally send the wrong item, that’s on us—and we’ll make it right.

Please:

  1. Email us at: sales@millercandleco.com within 7 days of delivery.

  2. Include your order number and photos of the product and packaging

If we confirm the issue, we will:

  • Offer a replacement or

  • Issue a full refund to your original payment method

In these cases, we cover the return shipping.

Returns for change of mind or scent preference (Store Credit)

Sometimes a scent just doesn’t feel like “you” once you smell it in person—and that’s okay.

For returns where the item is not damaged, defective, or incorrect (for example, you changed your mind or the scent isn’t what you hoped):

  • We offer store credit rather than a cash refund

  • Items must still meet our return condition requirements (unused, unburned, original packaging)

  • You are responsible for return shipping costs

Once we receive and inspect your return, we’ll issue store credit in the form of a digital gift card that can be used on any future purchase.

Items that can’t be returned

The following are non-returnable:

  • Opened personal fragrances (perfumes, colognes, lotions, beard oils)

  • Used or burned candles or partially used products

  • Sale items

  • Gift cards

  • Custom or personalized items

  • Other goods that, by nature or regulation, cannot safely be resold (for example, certain hazardous materials or restricted liquids)

If you’re unsure whether your item is eligible, just email us—we’re happy to help you sort it out before you ship anything back.

Return shipping & methods

  • If your item is not damaged, defective, or incorrect, you’ll be responsible for all return shipping charges.

  • Where possible, we’ll provide a prepaid label and deduct the cost from your refund or store credit, or we’ll let you know how to ship it back yourself.

  • Certain products that contain liquid may only be shipped via ground services and cannot travel by air. We’ll let you know if any special handling applies to your return.

Orders from retailers & stockists

If you purchased your item from one of our retail partners or stockists rather than directly from our website, please contact them directly for all return, exchange, or refund requests.

We’re only able to process returns for purchases made through our own website.

Where we ship

At this time, we do not ship internationally.
Our products are currently available within the United States only, in part due to changing tariffs and shipping restrictions on certain liquid products.

Because of this, EU-specific rules (like the 14-day “cooling-off” period) do not apply to our store at this time.

Refund timing (for eligible refunds)

For orders that qualify for a refund (damaged, defective, or incorrect items):

  1. We’ll notify you once we’ve received and inspected your return.

  2. If approved, we’ll process your refund to your original payment method.

  3. Please allow up to 10 business days for your bank or card issuer to post the funds.

If more than 15 business days have passed since we approved your refund and you still don’t see it, please contact us at: sales@millercandleco.com and we’ll help track it down.

Questions?

If you’re standing in your kitchen with a box of candles and you’re just not sure what to do next, email us at: sales@millercandleco.com

We’re a small team, but we read every note—and we’ll do our best to make things right.